1. What this policy covers
This policy explains how Catalog Delta collects, uses, and shares information when you visit the website, sign in, subscribe, compare supplier catalogs, or contact support.
2. Information we process
Account and subscription information
We receive and store your verified email address, Stripe customer and subscription identifiers, subscription status, relevant billing-event timestamps, and webhook event identifiers. Stripe processes your payment card and billing details; Catalog Delta does not receive or store full card numbers.
Catalog files
Your supplier CSV files are processed locally in your browser. Catalog Delta does not upload or store the contents of those files on its servers. Reports you export are created on your device.
Technical and support information
Cloudflare may process IP addresses, device information, security logs, and necessary authentication cookies to deliver and protect the service. If you contact us, we process the information in your message and any attachments you choose to send.
3. How we use information
- Authenticate users and secure private application routes.
- Provide the service and determine subscription access.
- Process subscriptions, cancellations, and billing support.
- Respond to support, privacy, and legal requests.
- Prevent abuse, troubleshoot failures, and comply with law.
We do not sell personal information or use customer catalog files for advertising or AI training.
4. Service providers
We use Cloudflare for hosting, authentication, database infrastructure, and security; Stripe for checkout, subscription billing, invoices, and the customer portal; and Zoho for business email. These providers process information under their own terms and privacy policies. We may also disclose information when required by law or to protect users, the service, or our legal rights.
5. Retention and security
We retain account and subscription records while needed to operate the service and afterward when reasonably necessary for accounting, fraud prevention, dispute resolution, security, or legal obligations. Support messages are retained as needed to resolve the request and maintain appropriate records. We use reasonable safeguards, but no online system can be guaranteed completely secure.
6. Your choices
You can manage or cancel your subscription through the in-app billing portal. To request access to, correction of, or deletion of personal information associated with your account, email privacy@shaedus.com. We may need to verify your identity and may retain information when legally permitted or required.
7. Children
Catalog Delta is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes and contact
We may update this policy as the service changes. The effective date above will identify the latest version. Material changes will be communicated when reasonably appropriate. Questions can be sent to privacy@shaedus.com.