Your cancellation takes effect at the end of the current trial or paid billing period unless Stripe shows otherwise during cancellation.
1. Free trial
If Checkout offers a free trial, the trial length and first charge date are displayed before you subscribe. A payment method may be required. Cancel before the trial ends to avoid the first subscription charge.
2. Monthly charges
After a trial ends, or immediately if no trial is offered, subscription fees are charged in advance for each billing period. Canceling stops future renewals but does not ordinarily refund or prorate a period that has already begun.
3. Refund requests
Paid subscription charges are generally nonrefundable except where required by law. If you believe you were charged incorrectly, charged more than once, or could not use the service because of a verified Catalog Delta failure, email billing@shaedus.com within seven days of the charge. Include the account email and charge date, but never send a full card number. We will review the request and, when appropriate, issue a full or partial refund to the original payment method.
4. Processing time
Approved refunds are submitted through Stripe to the original payment method. Your bank or card issuer controls when the credit appears.
5. Legal rights
This policy does not limit refund or cancellation rights that cannot be waived under applicable law.
6. Contact
Billing questions: billing@shaedus.com
General support: support@shaedus.com